Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. Please enclose a note detailing that it is a return and your original order number. 

To start a return, you can contact us at thegreenlakecraftstudio@gmail.com. Please note that returns will need to be sent to the following address:

The Green Lake Craft Studio

1 the Parade

Sturminster Newton

DT10 1BA

United Kingdom

You are responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service and/or purchasing shipping insurance as we cannot be held responsible for missing parcels.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us with any questions about your return at thegreenlakecraftstudio@gmail.com.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your return is considered to be in its original and unopened condition. Any damage incurred will be deducted at cost from your refund, so please use appropriate packaging to avoid any damage in transit. 

If approved your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Orders returned due to unpaid import and customs fees will be refunded minus the associated costs of processing the return. This may include the original customs invoice fee and any return charges. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can help resolve the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.